Comparison
whatsappx.si vs the WhatsApp Business app
The WhatsApp Business app is Meta’s free app for small businesses. whatsappx.si adds a browser-based shared inbox for teams on top of a WhatsApp number. Here is how they differ.
On this page
The short answer
Use the free WhatsApp Business app if one or two people answer chats from a phone. Consider whatsappx.si when several teammates need their own sign-in, chat assignment, roles, an API or a connection to Meta’s official WhatsApp Business Platform. The two can work together: you can link a Business app number to whatsappx.si by QR code.
The verdict
whatsappx.si or WhatsApp Business app?
- Choose the WhatsApp Business app for a free, phone-first tool with a business profile, a product catalog and automatic greeting and away messages.
- Choose whatsappx.si when a team shares one number and needs separate accounts, owner/admin/agent roles, chat assignment, a REST API and webhooks.
- Use both: whatsappx.si can link an existing WhatsApp Business app number as a linked device by scanning a QR code.
At a glance
| Feature | whatsappx.si | WhatsApp Business app |
|---|---|---|
| Price | Plans announced soon | Free to download |
| Where you use it | Web app in the browser | Phone app, plus linked devices |
| Business profile and product catalog | No | Yes |
| Automatic replies | Keyword-triggered auto-replies | Greeting and away messages |
| Own sign-in for each teammate | Yes | No |
| Owner, admin and agent roles | Yes | No |
| Assign a chat to a teammate | Yes | No |
| REST API and outbound webhooks | Yes | No |
| Connect numbers via the official WhatsApp Business Platform | Yes | No |
| Knowledge base with AI answers | Yes, when enabled | Not applicable or not documented |
| Native mobile app | No | Yes |
Competitor information as of October 3, 2026, from the public sources listed below.
What is the WhatsApp Business app?
The WhatsApp Business app is Meta’s free app built for small businesses. According to Meta’s product page, it lets a business create a business profile, show its products and reply to customers automatically when it is not available (source).
It is designed around one business account on a phone. Other devices can be linked, but they all act as the same account.
What does whatsappx.si add for teams?
whatsappx.si is a web app that turns a WhatsApp number into a shared team inbox:
- Separate accounts. Teammates join by email invite and sign in with their own password or Google account.
- Roles. Owners, admins and agents; agents can be limited to the chats assigned to them.
- Assignment and unread tracking. Every chat can have an owner, and unread counts show what is waiting.
- Automation and knowledge. Keyword-triggered auto-replies and a knowledge base that an AI assistant can answer from when enabled.
- Developers. A REST API with API keys and outbound webhooks for incoming messages.
- Two connection options. Link the app you already use by QR code, or connect numbers through Meta’s official WhatsApp Business Platform.
Sources
- WhatsApp Business app — product overview (Meta) — accessed October 3, 2026
- WhatsApp Business Platform — overview (Meta) — accessed October 3, 2026
- WhatsApp Business Messaging Policy (Meta) — accessed October 3, 2026
Frequently asked questions
Can I keep using the WhatsApp Business app with whatsappx.si?
Is whatsappx.si an official WhatsApp product?
When should I move to the official WhatsApp Business Platform?
Related
Feature
Shared inbox
Answer customer WhatsApp chats as a team: one shared inbox with search, assignment, unread counts and live updates. Connect by QR code or the official API.
Resources
Compare
Fair, sourced comparisons.
Bring your team into one WhatsApp inbox
Create a workspace, connect a number by QR code or the official API, and invite your teammates.