Salons & local services
Take bookings on WhatsApp without passing the phone around
Connect the WhatsApp number your salon, studio or repair shop already uses by scanning a QR code, let the whole team reply from one inbox at the same time, and answer the usual questions automatically.
On this page
In short
whatsappx.si lets a salon, spa, barber, tutor or repair shop scan the WhatsApp number it already uses and handle bookings, reschedules and reminders from one shared inbox. Each staff member has their own login, each chat has an owner, keyword auto-replies cover hours and prices, and the owner sees everything from any browser.
Why do salons and local services need a shared WhatsApp inbox?
For a local business, WhatsApp is the booking line: Do you have anything on Saturday? Can I push my 4 pm to 5? When all of that lands on one phone behind the counter, whoever is holding it, usually mid-haircut, is the bottleneck. Messages get read and forgotten, two stylists answer the same client, and the owner learns about a missed booking when the chair sits empty.
A shared inbox turns that number into a queue the whole team works from a browser. Everyone has their own login, each chat is assigned to the person doing the appointment, and the business keeps the number clients already have saved.
What does a typical day look like?
The scenario below is an illustrative example, not a description of any real business.
Before opening. A three-chair salon has connected its existing WhatsApp Business number by scanning a QR code. The receptionist signs in from the front-desk laptop and finds the overnight messages: two booking requests, a reschedule for Thursday and a question about bridal trials. She confirms the bookings, moves the Thursday slot and assigns the bridal question to the senior stylist, who answers from her phone's browser between clients.
Mid-morning. A keyword auto-reply answers messages that mention "timing" or "price list" with the opening hours and a link to the services page. A message that just says "hi" waits with an unread badge until someone picks it up.
Early afternoon. The receptionist sends tomorrow's confirmations to clients who asked for them on WhatsApp, five to ten at a time, checking for replies before the next batch. One client answers "can we do 11 instead?" and the change is handled in the same thread.
Closing. The owner, out at the supplier all day, opens the inbox on her phone, sees that nothing is unread and every open chat has an owner, and reads the bridal-trial thread to quote a price. Nobody touched the salon phone.
Which whatsappx.si features matter for a local business?
Small teams need one place to look, clear ownership, fewer repeat questions and a way for the owner to check in.
One inbox for the whole team
Every conversation on the business number in a single list with search, unread counts and live updates, from any browser.
Assign a chat to the right person
Hand a booking to the stylist, tutor or technician who will handle it. Agents see only the chats assigned to them.
Keyword auto-replies
Answer "hours", "address", "price list" or "parking" automatically with rules you write, and switch each rule off on holidays. AI-written replies are coming soon.
Owner oversight
Owner and admin roles see every chat and who owns it. Email invites use expiring links, and access can be revoked the day someone leaves.
Connect a booking system
There is no built-in calendar. Developers can connect your scheduling tool through the REST API and receive incoming messages by webhook. For automated reminders, use a number connected through the official API.
Official API when you grow
Add numbers through Meta’s WhatsApp Business Platform, then create message templates and sync them with Meta. Approved templates are the only messages the platform allows outside the 24-hour window.
How does a salon or local service get started?
Create a workspace
Sign up with email and password or with Google, verify your email and name the workspace after your business.
Connect the number clients already know
Open WhatsApp or WhatsApp Business on the shop phone and scan the QR code, as for WhatsApp Web; recent chat history syncs in. Use a brand-new number normally for 15–20 days before connecting it, and open WhatsApp on the phone at least every 14 days afterwards.
Invite the team
Send email invites and pick roles: owner for you, admin for the front desk, agent for staff who should only see their assigned chats.
Add two or three auto-replies
Start with opening hours, address and price list. Leave booking changes and anything personal to a human reply.
Agree on how reminders go out
Send 5–10 at a time to clients who asked for reminders on WhatsApp, and pause between batches to answer replies. For higher volume, connect a number through the official WhatsApp Business Platform and use approved utility templates.
One phone at the counter, or a shared inbox?
| Feature | One phone at the counter | whatsappx.si, QR-linked number | whatsappx.si, official API number |
|---|---|---|---|
| Who can reply | Whoever holds the phone | Every invited teammate, at once | Every invited teammate, at once |
| Assign a booking to a staff member | No | Yes | Yes |
| Owner sees every chat from anywhere | No | Yes | Yes |
| Keyword auto-replies | Business app: greeting and away messages only | Yes | Yes |
| Reminders outside the 24-hour window | Free-form from the app | Free-form, as a linked device | Approved templates only |
| Phone must stay active | Yes | Used at least every 14 days | No |
| Meta per-message charges | No | No | Yes |
| Suited to | One-person business | Small team, a few staff | Multi-branch or high volume |
Linked devices log out if the phone is unused for over 14 days (WhatsApp Help Center). On the Business Platform, only templates can be sent outside a customer service window (Meta for Developers) and Meta charges per delivered message (Meta pricing).
What about promotions and seasonal offers?
whatsappx.si does not offer bulk broadcast campaigns, and a QR-linked number is not the tool for them. To announce a festive discount or a new service, the sanctioned route is the official WhatsApp Business Platform with an approved marketing template, sent only to clients who opted in. WhatsApp currently does not deliver marketing templates to US (+1) numbers (Meta pricing), so a US salon should treat WhatsApp as a booking and service channel.
Frequently asked questions
Can multiple people use the same WhatsApp Business number at a salon?
Can I send appointment reminders on WhatsApp through whatsappx.si?
Can my WhatsApp Business account be banned for using third-party tools?
Does WhatsApp Web work if my phone is off, and does that apply here?
Do I need client opt-in before sending WhatsApp messages?
Can the owner see what staff are saying to clients?
Related
Feature
Shared inbox
Answer customer WhatsApp chats as a team: one shared inbox with search, assignment, unread counts and live updates. Connect by QR code or the official API.
Feature
Keyword auto-replies
Keyword auto-replies for WhatsApp: answer common questions instantly on the number you already use, with an on/off switch and a run count for every rule.
Feature
Team collaboration
Let several people reply from one WhatsApp number at the same time. Assign chats, set owner, admin and agent roles, invite by email and run multiple workspaces.
Feature
Connect by QR code
Link the WhatsApp or WhatsApp Business number you already use by scanning a QR code, like WhatsApp Web. Recent chats sync and your team replies from one inbox.
Feature
API and webhooks
Send WhatsApp messages, list conversations and contacts, and receive incoming messages by webhook from your shared inbox. Bearer keys, signed webhooks, SSE.
Feature
Official WhatsApp Business Platform
Connect Meta’s official WhatsApp Business Platform inside whatsappx.si: Embedded Signup, number verification, several numbers and templates synced with Meta.
Glossary
Linked device
A linked device is a companion (WhatsApp Web, desktop, tablet or another phone) connected to the WhatsApp on your primary phone, usually by scanning a QR code.
Glossary
Opt-in
Opt-in is a person’s permission to receive WhatsApp messages from your business. Meta requires it before you message anyone, and opt-outs must be honored.
Glossary
Customer service window
The customer service window is a 24-hour timer on the WhatsApp Business Platform that opens when a user messages or calls you and allows free-form replies.
Use case
Clinics & healthcare
Let the front desk and doctors answer appointment questions on one WhatsApp number: shared inbox, assignment, keyword auto-replies and patient-privacy basics.
Pricing
Pricing (USA)
Plans for the United States, billed in US dollars.
Bring your team into one WhatsApp inbox
Create a workspace, connect a number by QR code or the official API, and invite your teammates.