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Retail and e-commerce

Answer every order question on WhatsApp, together

Give your support team one shared inbox for customer WhatsApp chats, route conversations to the right person and reply to common questions automatically.

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In short

Online stores use whatsappx.si to handle customer WhatsApp messages from one shared inbox: teammates assign chats, reply from the browser and set keyword auto-replies for common questions such as delivery times or returns.

Why do online stores need a shared WhatsApp inbox?

Shoppers often message a store on WhatsApp before and after they buy: Is this in stock? Where is my order? How do I return this? When those messages land on a single phone, replies slow down as soon as more than one person needs to help.

A shared inbox lets the whole team work the same queue. Everyone signs in with their own account, chats can be assigned to one owner, and unread counts show what is still waiting.

How does whatsappx.si help an online store?

  • One queue for the support team

    All customer conversations in one list with search, unread counts and live updates.

  • Clear ownership

    Assign a conversation to the teammate handling the order. Agents can be limited to their assigned chats.

  • Keyword auto-replies

    Reply automatically when a message contains a keyword like “delivery” or “returns”, and switch rules on or off as needed.

  • Answers from your knowledge base

    Write articles on shipping and returns. When enabled, the AI assistant answers questions from them.

  • Connect your own systems

    Use the REST API to send messages and webhooks to forward incoming messages to your own tools.

  • Official API when you grow

    Connect numbers through Meta’s WhatsApp Business Platform and sync message templates with Meta.

Illustration of a keyword auto-reply rule with sample data.

Frequently asked questions

Can several people answer the store’s WhatsApp at the same time?
Yes. Each teammate signs in to the shared workspace with their own account and works from the same inbox. Conversations can be assigned to one person so two people do not answer the same customer, and unread counts show which chats still need a reply.
Can whatsappx.si send order updates from my store platform?
There is no built-in store-platform integration. Developers can use the REST API, authenticated with an API key, to send messages from your own systems, and outbound webhooks to forward incoming messages to your URLs. For high-volume, business-initiated messages we recommend the official WhatsApp Business Platform with approved templates.
Does it support broadcast campaigns to all customers?
No. whatsappx.si does not offer bulk broadcast campaigns. It is designed for answering and managing conversations as a team. Keyword auto-replies respond to incoming messages, and message templates can be synced with Meta for use through the official WhatsApp Business Platform.

  • Feature

    Shared inbox

    Answer customer WhatsApp chats as a team: one shared inbox with search, assignment, unread counts and live updates. Connect by QR code or the official API.

  • Resources

    Features

    Everything whatsappx.si does.

  • Pricing

    Pricing (USA)

    Plans for the United States, billed in US dollars.

Bring your team into one WhatsApp inbox

Create a workspace, connect a number by QR code or the official API, and invite your teammates.

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