Shared team inbox
One WhatsApp inbox your whole team can work from
Bring every customer conversation into a single list. Search, reply, assign and keep track of what is unread, with new messages arriving live.
On this page
In short
The whatsappx.si shared inbox puts all of a WhatsApp number’s conversations in one list that your whole team can see. Teammates open a chat, reply, assign it to a colleague and mark it as read, and new messages appear live without a page refresh.
What can your team do in the shared inbox?
Everything you need to answer customers together, without passing one phone around.
All conversations in one list
Chats from your connected WhatsApp numbers appear in a single list, ordered by the latest message.
Search
Find a conversation quickly by searching the inbox instead of scrolling.
Reply from the browser
Open a chat and reply from the web app. Images and documents show inline in the thread.
Assign to a teammate
Give a chat a clear owner. Agents can be limited to the chats assigned to them.
Unread counts and mark as read
See which chats are waiting at a glance and mark them as read once they are handled.
Live updates
New messages arrive in the inbox as they come in, powered by a live event stream.
How does a shared WhatsApp inbox work?
A shared inbox connects a WhatsApp number to a workspace that several people can sign in to. Each teammate uses their own account, so you never share one phone or one password.
whatsappx.si gives you two ways to connect a number:
- Link the WhatsApp or WhatsApp Business app you already use by scanning a QR code, the same way WhatsApp Web works. The workspace becomes a linked device and recent chat history syncs in.
- Connect a number through Meta’s official WhatsApp Business Platform (Cloud API), using Meta Embedded Signup inside the app. You can add several Meta numbers to one workspace.
Once a number is connected, its conversations appear in the shared inbox. You can also start a new chat by entering a phone number.
How do you set up a shared inbox?
Create a workspace
Sign up with email and password or with Google, then name your workspace.
Connect a WhatsApp number
Scan a QR code to link an existing number, or connect a number through the official WhatsApp Business Platform.
Invite your team
Send email invites with an owner, admin or agent role. Invite links expire, and you can resend or revoke them.
Start replying together
Open chats, reply, assign conversations and keep unread counts at zero.
Which connection should you use?
| Feature | QR-linked number | Official WhatsApp Business Platform |
|---|---|---|
| How it connects | Scan a QR code, like WhatsApp Web | Meta Embedded Signup inside the app |
| Recent chat history syncs in | Yes | Not applicable or not documented |
| Message templates synced with Meta | No | Yes |
| Several Meta numbers per workspace | Not applicable or not documented | Yes |
| Best for | Getting started quickly with an existing number | Higher volume, templates and automation at scale |
QR linking uses WhatsApp’s linked-device feature. For high volume, approved templates and automation at scale, we recommend the official WhatsApp Business Platform. Meta bills its own messaging fees for the official API separately.
Frequently asked questions
What is a shared WhatsApp inbox?
Can I use my existing WhatsApp Business number?
Can I limit what an agent can see?
Are images and documents shown in the inbox?
Related
Resources
Features
Everything whatsappx.si does.
Resources
Use cases
How teams use whatsappx.si.
Pricing
Pricing (USA)
Plans for the United States, billed in US dollars.
Bring your team into one WhatsApp inbox
Create a workspace, connect a number by QR code or the official API, and invite your teammates.